This page does not apply to wholesale customers. Wholesale customers please refer to the wholesale section.
We typically ship within 3 business days from when your order is received. We ship via UPS or FedEx.
At this time we are unable to ship to P.O. Box addresses.
INTERNATIONAL ORDERS
International orders can be requested through email.
CANCELLATIONS
If for any reason you would like to change or cancel your order, please contact us within 1 business day of your order placement.
Unfortunately, we are not able to cancel orders once they have been shipped.
RETURNS
** Pet carriers and pet toys cannot be returned for sanitary reasons, please
measure your pet or email us to confirm a proper fit prior to ordering.
EXCHANGES
Exchanges are only available on mis-sent orders or damaged/defective items and items must be new and unused . If this has occurred,
please email us. If you would like to return your item and desire a new item, please place a new order and make a return.
DEFECTIVE OR DAMAGED ITEMS
If you have received a defective or damaged item, please contact us so that we can make corrections.
